Frequently Asked Questions
By purchasing installation through InstallerNet, you are purchasing “Prepaid” installation services from one of our member installers that is vetted and approved by us. You also save money by using InstallerNet, as the negotiated network pricing is usually less expensive than using the services of the single store Installer. However, the most important reason is that you will be serviced by a certified installation professional that is totally committed to your satisfaction.
No, you actually save money by using InstallerNet, as the negotiated network pricing is usually less expensive than using the services of the single store installer. In addition, for vehicle installations, you have a choice on Installation locations that are near your home or office.
Once you purchase installation service, you can go to the InstallerNet website to make arrangements and schedule the Installation appointment. Or, you can call InstallerNet at 1-800-950-9869.
If you purchased installation service or an InstallCard online or in a store, the cancellation policy of the reseller from whom you made the purchase will be the policy enforced. Please refer to the reseller’s policy to determine if a cancellation fee applies. If you received an InstallCard as part of a pre-paid promotion, no cancellation fees will be applied nor is any refund provided if the InstallCard service is cancelled. If you purchased installation service or an InstallCard directly from InstallerNet, you may cancel at any time for a refund; however, a cancellation fee will be assessed and deducted from your refund based on the following guidelines:
- No cancellation fee with be assessed if InstallerNet receives the cancellation request within a 24-hour grace period of sending you notification that an InstallerNet Member has accepted your installation assignment. This notification to you is sent by phone, email, or both.
- If the cancellation request is received after the 24-hour grace period, a cancellation fee will be deducted from your refund as follows:
- Home Installation programs: 10% of purchase amount ($25 minimum)
- Mobile Electronics programs: $15 cancellation fee
Once you have purchased installation service or activated your InstallCard and provided all the information we need, we will contact an installation facility in your local area and provide the installer with the details of your installation needs. Sometimes our contact person is not readily available and most installation facilities are not open on weekends or holidays. In these situations, it can take up to 2-3 business days for our customer service reps to get back to you with the name of your local installer.
When you activate the installation process and enter all your information online, you are automatically put into the system for the next available Customer Service Representative to start working on your installation. If you can’t activate your installation service online please call 1-800-950-9869. Please have your InstallCard or installation number, receipt number, name, address, and phone, product information and vehicle or location information. We can’t start the process of contacting the installer unless we have all this information.
To activate an InstallCard, go to the InstallerNet website to make installation purchase arrangements and schedule the installation appointment. Or you can call InstallerNet at 1-800-950-9869. After purchasing the installation service and scheduling arrangements have been made, for vehicle installations, please take the product to be installed, along with your InstallCard (with proof of purchase) to the authorized installation professional. For all installations, please give the installer the InstallCard to confirm payment.
After you enter all the information online you will receive an e-mail confirming that we have you in the system. Please be accurate with your e-mail address. If you do not receive this e-mail, please call InstallerNet at 1-800-950-9869.
It is always a good idea to call the authorized Installer in advance of the scheduled Installation appointment. This is a good way to verify that the product that you purchased is the correct and compatible product for your vehicle or home and if there are any additional requirements to install it. It is best to call the installer after the appointment has been scheduled, so that they are prepared for your scheduled appointment.
The installation time frame varies due to product location and/or vehicle type. It is always best to ask the installer after the appointment has been scheduled, so that you (and they) are prepared for your scheduled appointment.
Yes, in some cases this is accepted practice for the installer, however it is always best to call the installer after the appointment has been scheduled, so that you can ask any questions that you might have and they are prepared for your scheduled appointment.
Just like with any other appointment, please try to give the installation professional as much notice as you possibly can. It is always best to call the installer after the appointment has been scheduled, so that you can ask these types of questions and they are prepared for your scheduled appointment.
Yes, all of our installers and installation locations are required to maintain proper liability and garage keepers insurance. Any installer that enters your home or business is required to have a background check on file. In addition, InstallerNet, the parent company, carries an umbrella liability insurance policy.
Each authorized InstallerNet professional undergoes a complete and thorough application process. All installers must have a least two years installation experience and either is or soon to be MECP (Mobile Electronics Certified Professional) certified. Home installers carry any applicable state-level trade licenses for the services they offer. Background checks are also required for any installer entering a home or business. In addition, all of our Installers and Installation locations are required to maintain proper liability and/or garage keepers insurance.
In most cases, installation covers basic labor for the installation service selected. Additional parts and/or labor are extra and paid directly to the Installing professional.
If additional parts and/or labor are needed to complete the installation, you will be notified in advance of the start of the installation. You will be able to consider all of these factors, before the installation process is started. If additional parts and/or labor are needed, the costs for these will be paid directly to the installing professional.
Yes, if you wish to have the installer do additional work for you, this can be arranged and paid for directly to the installation professional.
If for some reason you have a question or problem with the installation, please call the installation professional that completed the work. If this is not possible or you are not comfortable contacting them directly, please feel free to call InstallerNet at 1-800-950-9869. Please bear in mind that the installer that completed your service is much more familiar with your installation and the products that you had installed than we will be, so your first inquiry should be to them.
Installation Labor Warranty
Each installation performed by an InstallerNet representative comes with a nationwide limited lifetime labor warranty. If at any time, the MANUFACTURER’s installed product becomes inoperable due to a faulty installation, the installer will correct the problem at no charge.
Defective Product – Removal and Replacement Warranty
In the event that MANUFACTURER’s Product does not work properly at the time of installation, an InstallerNet member installer will remove the defective unit and reinstall a replacement unit at no additional charge. If the MANUFACTURER’s Product becomes defective sometime after the initial installation, and it is determined that the malfunction is not caused by the installation, then the installer will replace the defective unit and the customer will be responsible for an R&R (removal and reinstallation) charge which will not exceed 50% of the original installation charge. These installation labor warranties apply regardless of whether the MANUFACTURER’s Product is in or out of the product warranty period.
At MANUFACTURER’s request (or MANUFACTURER’s customer request) an InstallerNet member will troubleshoot installation (where product/install issues are suspected). If, in troubleshooting, it is determined that InstallerNet’s Installation Labor or Removal and Replacement Warranties do not apply, an hourly rate will apply. InstallerNet Members may be required to contact MANUFACTURER’s Technical Support to confirm defective or compliant operation of products. For all warranty work the customer is responsible for acquiring the replacement product, and the costs related to doing so, subject to product warranty terms and conditions, if applicable.
NOTE: Check with your product manufacturer’s warranty – many times the warranty will also be extended when you use InstallerNet’s installation service or an InstallCard.